“Operator…” was the phrase of the classic ‘Hello Girls’ in the telephone company switchboard age of the early 1900s. Their diction and clarity came with rigorous hours of training. Prior to females dominating the phonelines, boy operators had the unruly manner of playing practical jokes at the expense of the customer. Every so often a boy shouted “Ahoy!” into the headset causing irritated callers and frustrated employers. Alexander Graham Bell licensed the phones for the Holmes Telephone Despatch Company and realized the potential for women acting as operators instead. Patient and polite, many customers swooned over the smooth voices of these young ladies who were recruited on the discriminatory basis of Caucasian accents and their single marital status. This headset was used by Helen J. Carlson of Wetaskiwin when she worked at AT&T, founded in 1885. Helen honed her dignified composure and dazzled many listeners by saying “Hello… This is AT&T”, which echoed over many generations of telephone operators. The Museum Youth Networkers will be making their own telephone introductions with the Long Term Care Centre Phone Buddies Program – making friends and charming our community residents on the old line!
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